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Competitive Edge Products, Inc
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FAQ
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Who
am I buying from?
Competitive Edge Products, Inc. We sell, basketball equipment,
tables, chairs, accessories and exercise equipment. We are
an authorized reseller of Lifetime Products: basketball systems, picnic tables, garden equipment, exercise equipment and office equipment. Let us know if there are any
other products you would like to see for sale.
Mailing Address:
Competitive Edge Products, Inc
1915 N Beechwood Drive
Layton, UT 84040 |
Looking for local
pickup? Please contact
our customer service
department as our
warehouses are located
throughout the United
States at different
locations based on the
individual product. |
What is your Shipping Policy?
Buyer pays fixed or
calculated shipping charges.
Items shipped to Canada, Alaska and
Hawaii will cost more to ship
especially outlying areas like
the Northwest Territories.
Items shipped out of the United
States may receive brokerage
fees or taxes from your local
government. These fees are
not from Competitive Edge
Products, Inc so check with your
government before purchasing.
Please no APO or PO BOX
addresses. Items are shipped after payment is received.
LTL Freight shipments are
curbside delivery unless you pay
extra for inside delivery
services. Call us to
arrange. Purchase multiple items at the
same time to save on shipping
charges. Continental US Purchases of $1500 or more
get free shipping.
What are your expected
shipment and delivery times? Do
you have any expedited shipping
options?
Customer should inform Competitive Edge Products within 3 business days of purchase date if tracking number has not been received. Also inform Competitive Edge Products if package not received within 7-14 days. By so doing, Competitive Edge Products will be able to service the customer's order quickly and ensure prompt delivery of the order. While Competitive Edge Products can offer expedited shipping for most orders, the customer must request an expedited freight quote from a Competitive Edge representative to upgrade the shipment to a quicker delivery time. Competitive Edge is not responsible for expected delivery dates that have not been communicated and verified through a Competitive Edge Products' representative. To get an expedited quote, the customer must simply call or email Competitive Edge's representatives with the model number(s) and date by which he or she wants the order delivered. Representatives will promptly get an expedited quote for the purchase and either email or call the customer back. Once payment has been processed for the order and expedited shipping costs, the order will be processed with a guaranteed delivery time as per the customer's request.
What
Customer Service help do you
offer?
Please direct any questions
to us at
websales@competitiveedgeproducts.com. If
you have any problems with your
item shipment or delays, please
email us and give us a chance to
make you happy.
Do
you ship internationally?
We can ship
internationally, but the shipping is very expensive. If you have a shipping company that will pick the item up we can work something out. Email us for a quote.
Items
shipped out of the United States
may receive brokerage fees or
taxes from your local
government. These fees are
not from Competitive Edge
Products, Inc so check with your
government before purchasing.
What payment methods do you
accept?
We accept Visa, MasterCard,
Discover, American Express,
PayPal, Cash, Checks and Money
Orders. When sending
payment via a check, please
write it for the exact amount
quoted and send a copy of the
quote. Contact us if you
find any billing discrepancies
or have any billing inquiries.
Canceling
Orders
Orders must be cancelled within
12 hours of ordering. We cannot
guarantee the cancellation of
orders after 24 hours as many of
our products ship out within
that time period.
*Terms subject to change in
the future
What
is your Return Policy?
If item is damaged when
received, notify us and we will
replace the damaged part/item
free of charge.
Please check your order
for damage before the carrier leaves your
home.
If you
choose to return the item for
any other reason (buyer's
remorse), you will need to pay
for the return shipping, a 20%
restocking fee will be charged,
and the shipping company won't
refund the original shipping.
This also applies to items
listed as free shipping (that we
pay the shipping on - the actual
shipping we paid will be deducted from
the return amount). The return
must be done within 30 days of
original purchase. Items
must arrive in resalable
condition in the original
packaging. Items that do not
meet these requirement may be
refused. We
will refund the remaining
payment once item is received.
The return address is different
by product so you will need to
contact us for the address or
call tag.
Competitive Edge Products, Inc
websales@competitiveedgeproducts.com
1915 N Beechwood Dr.
Layton,
UT 84040
Competitive Edge Products, Inc Online
Privacy Policy
Competitive Edge Products
respects its customers! This
privacy policy is designed to
explain the way we collect and
use information on our website.
A. The Information We Collect
When you place an order through
Competitive Edge Products, Inc
we need to collect the following
information in order to process
your order, ship it, and to
contact you about order
information.
1. Personal Name and Company
Name if Applicable
2. Billing Address
3. Credit Card Number /
Expiration Date
4. Phone Number
5. Email Address
Sometimes the shipping
information will be different
than the billing information. In
these circumstances we will also
need to collect the following
shipping information:
1. Personal Name and Company
Name if Applicable
2. Ship-To Address
3. Phone Number
4. Email Address
B. How we use the Information
We use the information you
provide about yourself when
placing an order only to
complete that order. The
address/phone information is
shared with those involved in
fulfilling the order such as our
shippers and freight carriers.
We do not sell this information
to outside parties.
You can create an account with
our website to benefit from
faster checkout and more site
features. We use email addresses
to send updates to you about
your order and to answer the
email we receive or to ask you
questions. Your email address is
not sold to outside parties.
C. Securing Information
To prevent unauthorized access,
maintain data accuracy, and
ensure the correct use of
information, we have put in
place appropriate physical,
electronic, and managerial
procedures to safeguard and
secure the information we
collect online.
D. How to Access and Correct
Your Information
You can access all your
personally identifiable
information that we collect
online and maintain by
contacting us [see below]. We
use this procedure to better
safeguard your information. You
can correct factual errors in
your personally identifiable
information by sending us a
request that credibly shows
error. To protect your privacy
and security, we may also take
reasonable steps to verify your
identity before granting access
or making corrections.
E. links to other Websites
Competitive Edge Products, Inc
may provide links to other
websites. Competitive Edge
Products is not responsible for
the conduct or content of these
other websites.
F. Changes to our Policy:
Please note that Competitive
Edge Products may amend or
modify its privacy policy
without notice.
G. How to contact us:
If you have any questions or
concerns about this privacy
policy or your personal
information please email us at
websales@competitiveedgeproducts.com
created October 16, 2006
Using Cookies
"Cookies" are files stored on
your computer's hard drive by
your browser. These cookies help
us identify our account holders
and optimize their shopping
experience. They do not include
any data that will identify you
personally. They will, however,
allow you to use some
specialized features.
Cookies also allow us to hold
selections in your shopping cart
when you leave our site without
checking out. Most browsers
accept cookies automatically,
but allow you to disable them if
you wish.
We may use third-party
advertising companies to serve
ads on our behalf. These
companies may employ cookies and
action tags (also known as
single pixel gifs or web
beacons) to measure advertising
effectiveness. Any information
that these third parties collect
via cookies and action tags is
completely anonymous. If you
would like more information
about this practice and your
choices,
Your IP address, browser and
reference site domain name are
logged every time you visit our
site. This data is used strictly
for the analysis of load
information and website
optimization.
INFORMATION GATHERED AT THIS
WEBSITE:
Our website tracking analysis
code may automatically collect
anonymous information about
usage of this Website. For
instance, when you visit this
Website, it may recognize the
type of browser you are using,
the address of the internet
service provider you are using,
the pages you visit at the site,
and other similar information.
None of this information
identifies you personally.
INTERNAL USE OF INFORMATION:
We store on our server the
personal and registration
information that you may provide
to us, as well as the anonymous
information that may be
automatically collected. We may
use the anonymous information to
understand how this web site is
being used and how it may be
improved, and for internal
statistical research purposes.
We may use the personal and
registration information that
you have voluntarily provided to
adjust this web site to your
personal preferences, to send to
you via e-mail or postal mail
newsletters, new product
announcements or other
information that we feel may be
of value to you, and for other
similar business purposes.
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