This product ships from the warehouse in Holly Springs, North Carolina via an ltl carrier for a curbside delivery. This type of delivery requires the customer to be present to sign for the shipment and to move the product wherever needed on the delivery property. The driver will not assist with moving the product onto the property. Delivery appointments are scheduled through the freight company before delivery is attempted. You can either wait for the freight company to contact you to schedule the delivery appointment, or you can contact the freight company directly to schedule the appointment once you have the tracking information for the shipment.