Gift Certificates may be used like cash on the store. They can also be purchased with customer loyalty points. This is not a physical product, but a coupon code only. When you buy this product, an email will be sent with a coupon code which you can use when placing an order. When you proceed to checkout on a product, there will be a place where you can input a coupon code, use the code you were emailed and you will be given a $20 discount.
To use your reward points, log on to your customer account, (one will have been created when you placed an order) there will be a percentage of your reward points, select "redeem points," and then chose the gift certificate option, (either $5 or $20) and redeem your points by purchasing a gift certificate for points, you will receive an email with your coupon code shortly.
Tips on getting reward points, then check out our Rewards Program Cheat Sheet