Fast Shipping: Orders for the 91069 Lifetime Playset generally leave the warehouse within two business days. Accurate Tracking: Tracking information is automatically emailed to you just as soon as the order ships out. Delivery Details: This product ships directly from Lifetime Products in Clearfield, UT. Delivery of this product is via a curbside delivery through an LTL carrier (too big for UPS and FedEx). The customer must be present to sign for the order. The freight carrier is instructed to contact you prior to delivery to set up a delivery appointment. The carrier will unload the product by means of a lift gate. In some cases items may be too large to fit on the lift gate and may require assistance from the customer helping unload box-by-box (takes only a few minutes). Signing for the Package: When signing for the delivery it is important to note any damage. Damage is extremely rare. We package these to travel both domestically and internationally. However, sometimes the packaging may be slightly damaged, but you may not be sure whether something inside is damaged. In such a case it is a good idea to sign for it and have the driver note it as such. You can still accept delivery. Call or email us with any questions. Local Pickup Option: This item is available for local pickup in Clearfield, Utah. If you are interested in picking it up locally contact our customer service for a special pickup quote at 866-308-5484.
This product has a 30-day money back guarantee: Simply hang on to the original packaging and contact us within 30 days of receipt if you are not satisfied with this product. We will have the item picked up at our cost and refund you in full. We are that confident you will love this product! Please contact us before purchasing if you are unsure whether this product is right for you by calling us toll free at 866-308-5484 or via email at [email protected]