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Competitive Edge - Shipping Policy

Competitive Edge Shipping Policy is Designed to Ensure that Orders are Completed Properly

The nature of online purchases is full of uncertainty and trust. Will I get my package by a certain date? When will I get my package? How is the package shipped? When will it ship? Do I have to be available for the delivery? These questions are best answered with Competitive Edge | Shipping Policy. This post will just focus on the most important details: How is my order shipped? And, can I get my package delivered by a certain date? All other questions will hopefully be answered under these two headings.

How is my order shipped with Competitive Edge?

This question is best answered with some details about the specific product you are wanting to purchase. In general, most small packages, those weighing 75 lbs. or less, are shipped via a small package carrier like UPS or FedEx. Other, larger packages are typically shipped via an LTL carrier like ABF, Roadway, Old Dominion, or Estes Express. Depending on the carrier, we can also typically determine an approximate delivery time. For most small package shipments, delivery occurs within 5 business days when shipped within the 48 United States. Larger items are typically about 6 or 7 business days in transit. Shipping to off-continent or Alaska locations can vary widely in delivery times, ranging from 10 to 15 business days.

Package or Product Damaged in Transit?

While damage in transit for our products is rare, we do see it happen sometimes. This problem is easily remedied. With freight shipments, delivery requires a signature. We ask the customer to inspect the product at the time of delivery and note any damage with the carrier at the time of delivery. After that, please contact Competitive Edge, and a representative will file the replacement order request with the respective supplier. No further action is required at this point. After we have reported the problem to the proper supplier, they will file a freight claim with the delivery company. At this point, the freight company will decide if they want to salvage the order by picking it back up or if they just want to have the customer destroy the product on-site. In either case, your Competitive Edge Products representative will inform you. If the delivery is through FedEx, UPS, or some other parcel post delivery, simply let us know that the product was damaged, and we will have our supplier file a freight claim and reship the product. Once again, the delivery company may or may not want to pick up the order, so your Competitive Edge representative will let you know.

My order is missing parts. What should I do now?

This issue is by far the most rare with any of our shipments (along the lines of probably 1 in 1,000 shipments), but it does occur every now and then. Once again, we will take care of the issue for you. Most all of our products are shipped directly from our suppliers and leave the warehouse in brand-new shape. If, upon receiving your package, you find that parts are missing, simply take note of those parts and let us know. We will get in touch with the respective supplier and make sure the proper parts are shipped to you. Sometimes our supplier will expedite this shipment, and sometimes they will not. Please take note of this possibility as we cannot make any guarantees of whether a replacement part will be expedited or not. Please also let us know if you are under any sort of time constraint with needing the replacement parts missing in an order, as we will make every attempt to have our suppliers expedite these parts to you.

Do you expedite shipments?

Yes, we do. Please note that if you complete the order online, no matter the shipping option you select at checkout, the shipment is being shipped standard ground, i.e., 3–6 business days in transit depending on your proximity to the warehouse the product is shipping from. To expedite a shipment, please contact us by phone or email, and a Competitive Edge representative will get a shipping estimate for you. Only after you have paid for the expedited shipping through the assistance of a Competitive Edge Products representative will an order be expedited as per your request with the representative.

Do I need to be available to accept delivery?

In some cases, you do, and in others, you do not. If your order is for an LTL item (usually for bigger products like 8 ft. tables, 60- and 72-inch round tables, larger basketball systems with 1-piece poles, any shed, etc.), a signature is required upon delivery. If your order is being shipped via a small package delivery, i.e., FedEx and UPS, the delivery is done with the driver placing the package at your doorstep, no signature required. Lastly, if you have expedited an order (please see the above paragraph), you must be there no matter what company is carrying the package. If you have any questions about whether or not you need to be present at the time of delivery, please ask a Competitive Edge representative by phone or email.

Why Competitive Edge Products is a Great Option

Competitive Edge Products works hard to ensure your items arrive safely and on time. With a thorough shipping process tailored to various package sizes and shipping carriers, we minimize the stress and uncertainties often associated with online purchases.

Our commitment to customer satisfaction doesn't end at delivery. From resolving transit damage to replacing missing parts, Competitive Edge works directly with suppliers and carriers to address any issues promptly. For those with tight schedules, expedited shipping options are readily available to meet your specific needs. Trust Competitive Edge Products to deliver not just quality products but also exceptional service, ensuring a positive experience from purchase to delivery.

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Date 11/8/2010

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Date 11/9/2010

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