Frequently Asked Questions
Who am I buying from? Competitive Edge Products, Inc. We sell, basketball equipment, tables, chairs, accessories and exercise equipment. We are an authorized reseller of Lifetime Products: basketball systems, picnic tables, garden equipment, exercise equipment and office equipment. Let us know if there are any other products you would like to see for sale.
Competitive Edge Products, Inc
1915 N Beechwood Drive
Layton, UT 84040
|Looking for local pickup? Please contact our customer service department as our warehouses are located throughout the United States at different locations based on the individual product.|
What is your Shipping Policy? Buyer pays fixed or calculated shipping charges. Items shipped to Canada, Alaska and Hawaii will cost more to ship especially outlying areas like the Northwest Territories Items shipped out of the United States may receive brokerage fees or taxes from your local government. These fees are not from Competitive Edge Products, Inc so check with your government before purchasing. Please no APO or PO BOX addresses. Items are shipped after payment is received. LTL Freight shipments are curbside delivery unless you pay extra for inside delivery services. Call us to arrange. Purchase multiple items at the same time to save on shipping charges. Continental US Purchases of $1500 or more get free shipping.
What are your expected shipment and delivery times? Do you have any expedited shipping options? Customer should inform Competitive Edge Products within 3 business days of purchase date if tracking number has not been received. Also inform Competitive Edge Products if package not received within 7-14 days. By so doing, Competitive Edge Products will be able to service the customer's order quickly and ensure prompt delivery of the order. While Competitive Edge Products can offer expedited shipping for most orders, the customer must request an expedited freight quote from a Competitive Edge representative to upgrade the shipment to a quicker delivery time. Competitive Edge is not responsible for expected delivery dates that have not been communicated and verified through a Competitive Edge Products' representative. To get an expedited quote, the customer must simply call or email Competitive Edge's representatives with the model number(s) and date by which he or she wants the order delivered. Representatives will promptly get an expedited quote for the purchase and either email or call the customer back. Once payment has been processed for the order and expedited shipping costs, the order will be processed with a guaranteed delivery time as per the customer's request.
What Customer Service help do you offer? Please direct any questions to us at [email protected]competitiveedgeproducts.com. If you have any problems with your item shipment or delays, please email us and give us a chance to make you happy.
Do you ship internationally? We can ship internationally, but the shipping is very expensive. If you have a shipping company that will pick the item up we can work something out. Email us for a quote. Items shipped out of the United States may receive brokerage fees or taxes from your local government. These fees are not from Competitive Edge Products, Inc so check with your government before purchasing.
What payment methods do you accept? We accept Visa, MasterCard, Discover, American Express, PayPal, Cash, Checks and Money Orders. When sending payment via a check, please write it for the exact amount quoted and send a copy of the quote. Contact us if you find any billing discrepancies or have any billing inquiries.
Canceling Orders Orders must be canceled within 12 hours of
ordering. We cannot guarantee the cancellation of orders after 24 hours as many
of our products ship out within that time period.
*Terms subject to change in the future
What is your Return Policy? If item is damaged when received, notify us and we will replace the damaged part/item free of charge. Please check your order for damage before the carrier leaves your home. If you choose to return the item for any other reason (buyer's remorse), you will need to pay for the return shipping, a 20% restocking fee will be charged, and the shipping company won't refund the original shipping. This also applies to items listed as free shipping (which we pay the shipping on, the actual shipping we paid will be deducted from the return amount). The return must be done within 30 days of original purchase. Items must arrive in resalable condition in the original packaging. Items that do not meet these requirement may be refused. We will refund the remaining payment once item is received. The return address is different by product so you will need to contact us for the address or call tag.
Competitive Edge Products, Inc [email protected]
1915 N Beechwood Dr.
Layton, UT 84040
A. The Information We Collect
When you place an order through Competitive Edge Products, Inc we need to collect the following information in order to process your order, ship it, and to contact you about order information.
1. Personal Name and Company Name if Applicable
2. Billing Address
3. Credit Card Number / Expiration Date
4. Phone Number
5. Email Address
Sometimes the shipping information will be different than the billing information. In these circumstances we will also need to collect the following shipping information:
1. Personal Name and Company Name if Applicable
2. Ship-To Address
3. Phone Number
4. Email Address
B. How we use the Information
We use the information you provide about yourself when placing an order only to complete that order. The address/phone information is shared with those involved in fulfilling the order such as our shippers and freight carriers. We do not sell this information to outside parties.
You can create an account with our website to benefit from faster checkout and more site features. We use email addresses to send updates to you about your order and to answer the email we receive or to ask you questions. Your email address is not sold to outside parties.
C. Securing Information
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
D. How to Access and Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by contacting us [see below]. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we may also take reasonable steps to verify your identity before granting access or making corrections.
E. links to other Websites
Competitive Edge Products, Inc may provide links to other websites. Competitive Edge Products is not responsible for the conduct or content of these other websites.
F. Changes to our Policy:
G. How to contact us:
"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features.
Cookies also allow us to hold selections in your shopping cart when you leave
our site without checking out. Most browsers accept cookies automatically, but allow
you to disable them if you wish.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel GIFs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and website optimization.
INFORMATION GATHERED AT THIS WEBSITE:
Our website tracking analysis code may automatically collect anonymous information about usage of this Website. For instance, when you visit this Website, it may recognize the type of browser you are using, the address of the internet service provider you are using, the pages you visit at the site, and other similar information. None of this information identifies you personally.
INTERNAL USE OF INFORMATION:
We store on our server the personal and registration information that you may provide to us, as well as the anonymous information that may be automatically collected. We may use the anonymous information to understand how this web site is being used and how it may be improved, and for internal statistical research purposes. We may use the personal and registration information that you have voluntarily provided to adjust this web site to your personal preferences, to send to you via e-mail or postal mail newsletters, new product announcements or other information that we feel may be of value to you, and for other similar business purposes.
https://www.competitiveedgeproducts.com/ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.