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This Lifetime Kokanee kayak ships from the warehouse in Clearfield, Utah via an ltl freight carrier for a curbside delivery. This type of delivery requires the customer to be present to sign for the shipment and to move the boxes wherever needed on the delivery property. The driver will not assist with moving the boxes onto the property. Delivery appointments are scheduled through the freight company before delivery is attempted. The customer can either wait for the freight company to contact them to schedule the appointment, or the customer can contact the freight company once the customer has the tracking number for the shipment. Please inspect the shipment before signing for the delivery and note any damages with the driver before the driver leaves.
Simply hang onto the original packaging and contact us within 30 days of receipt if you are not satisfied with this product. We will have the item picked up at our cost and refund you in full. We are that confident you will love this product!!!
Please note that items must be in their original packaging and in the original condition for this return policy to apply. Also, please be sure to contact us within 30 days of receipt. Lastly, if you are unsure whether this product will fit your needs please contact a customer service expert toll free at 866-308-5484.