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4.1
Response from Competitive Edge - We are sorry to hear you were unsatisfied with your purchase. These are designed for outdoor use, though in humid or wet locations, occasional paint touch-ups will be needed to extend the life of the product. Please call 1-800-225-3865 for a free paint touch-up kit. This will allow your set to last much longer when properly maintained. Please contact the warranty department at 1-800-225-3865 or email [email protected] for assistance with Warranty Issues.
Fast Shipping: Orders for the Lifetime Swingsets generally leave the warehouse the next business day, but can take 5-7 days depending on current demand. Contact us to check current shipping and handling timeframes. Accurate Tracking: Tracking information is automatically emailed to you just as soon as the order ships out. Delivery Details: This product ships directly from Lifetime Products in Clearfield, UT. Delivery of this product is via a curbside delivery through an LTL carrier (too big for UPS and FedEx). The customer may be required to be present to sign for the order. The freight carrier is instructed to contact you prior to delivery to set up a delivery appointment. The carrier will unload the product by means of a lift gate. In some cases items may be too large to fit on the lift gate and may require assistance from the customer helping unload box-by-box (takes only a few minutes). Signing for the Package: When signing for the delivery it is important to note any damage. Damage is extremely rare. We package these to travel both domestically and internationally. However, sometimes the packaging may be slightly damaged, but you may not be sure whether something inside is damaged. In such a case it is a good idea to sign for it and have the driver note it as such. You can still accept delivery. Call or email us with any questions. Local Pickup Option: This item is available for local pickup in Clearfield, Utah. If you are interested in picking it up locally contact our customer service for a special pickup quote at 866-308-5484. Click Here For Local Pickup Comparison
Simply hang onto the original packaging and contact us within 30 days of receipt if you are not satisfied with this product. We will have the item picked up at our cost and refund you in full. We are that confident you will love this product!
Please note that items must be in their original packaging and in the original condition for this return policy to apply. Also, please be sure to contact us within 30 days of receipt. Lastly, if you are unsure whether this product will fit your needs please contact a customer service expert toll free at 866-308-5484.
