Q: Where is this manufacturer
A: The manufacturer is based in Utah in the United States. These are manufactured in China.
Q: Does this need to be anchored?
A: Anchoring this is not required. The footprint is such that it is not required.
Q: I lost the hardware and instructions help please?
A: Please click on the instructions tab to see what hardware is needed. You will want to contact the number on the owners manual 800-225-3865 once you determine which hardware bags you need.
Q: Does this need to be anchored to the ground? I see it is back ordered - when do you think it would be delivered to Monroe, CT 06468?
what would be the total cost? If there are any damaged pieces how do you handle that?
A: We are expecting more in June/July. Shipping is free, tax is you local state sales tax. We cover all damaged/missing parts.
Q: Hello I want to know if you can provide me the owners manual ?To assembly this airplane I lost my please help me.
A: Here it is: https://www.competitiveedgeproducts.com/assets/images/pdfs/151110.pdf
Q: I Just Purchased for my place of worship (to Donate) Lifetime Swing Set - 90177 Monkey Bar Playground with Slide. I like to use Bonus points earned to purchase. (Order# - Your invoice #p53722). How can I apply (Redeem) My earned Bonus points to purchase:Teeter Totter Ace Flyer 151110 . Please advise. Again I Like to donate this too. Please help Save and advise. Please call me at my cell 860-983-1219 (Manny)?
A: To use your reward points, log on to your customer account, (one will have been created when you placed an order) there will be an amount of your reward points, select "redeem points," and then chose the gift certificate option, (either $5, $10, $20 or $30) and redeem your points by purchasing a gift certificate for points, you will receive an email with your coupon code shortly. You can also have a customer service Rep walk you through it at 866-308-5484.
Q: A how much is a replacement part for the propeller? The helicopter teeter trotter, propeller
A: The helicopter teeter trotter, propeller A: For that you will need to cal 1-800-225-3865.
Q: Can I get a parts list for the airplane, & a way to purchase them?
A: Absolutely, please call 800-225-3865.
Q: What is the age and weight limit on this see saw?
A: It is designed from ages 3 to 12 years old and has a weight capacity of 600 pounds. Feel free to contact us with any other questions.
Q: Are these planes certified to meet ASTM or CPSC standards for public playgrounds?
A: We don't test or rate any of our playgrounds for public playgrounds. They are all tested to ASTM standards for residential use. Feel free to contact us with any other questions
Q: My name is Ethan J, I am doing a Eagle project for the Veterans Home in Fergus Falls MN, I think your products would be perfect for the playground I will be possible be working on. My question is can we get your products in different colors, like army colors maybe?
A: Yes, we have the earth tone color model 90135 which Is similar to army colors. Good luck with your Eagle Project. Several of our employees are Eagle Scouts.
Q: Can I order red touch up paint?
A: Please call 1-800-225-3865 for product replacement parts and touch up help. Their hours are Monday - Friday, 8 am to 5 pm.
Q: Do you ship to western Canada?
A: We do, but it is not included with the free shipping, Just add it to your cart then enter your location in the shipping calculator to calculate the price.
Q: I need a new wing. Bars, seat and screws. How would I get that?
A: You can get that by calling 800-225-3865.
Q: Do you have replacement parts for this product? I need the steering wheel and propeller.
A: You can get replacement parts by calling 800-225-3865.
Q: Is there any safety codes this breaks?
A: Safety codes vary depending on your city, state, county, etc. This is designed for residential use although many preschools, day cares, churches, and businesses purchase this.
Q: Do you sell parts? I need the steering wheel and the prop
A: You can obtain parts by calling toll-free 800-225-3865.
Q: Can I get this in the green instead of the bright colors for the same price?
A: Yes, it is model number 90135 if you put that into the search box on our website it'll pull it up for you.
Q: When will you get the "Ace Flyer Airplane Dual Action Teeter Totter? I am on the waiting list. Thank you
A: They won't be in until the spring I'm sorry to say. 2015.
A: Where can I find hardware screws bolts nuts for model 15 1110 lifetime teeter toddler airplane