Q: Can I order a new cargo net? Ours has worn out. Thank you.
A: Yes, by calling the following number: 800-225-3865
Q: What is the frame made of?
Q: Can I order the cargo net only? How much is it?
A: You can get that by calling 800.225.3865
Q: If I order the lifetime swing set today when could I expect delivery?
A: This should be available in January 2021
Q: Can the cargo net swap positions with the slide and ladder?
A: I don't believe so, but I would recommend calling 1-800-225-3865 to double check.
Q: What is the height off the ground at the end of the slide? The slide doesn't look like it ends at ground level in the picture.
A: The slide rests on the ground. For that you will need to call 1-800-225-3865, If the phones are down due to COVID, the n please try [email protected]
Q: Does this set need to be installed on level ground? Our yard has a little slope to it and I wonder if that would be prohibitive to getting this playset.
A: It should still work, though I would recommend contacting 1-800-225-3865, If the phones are down due to COVID, then please try [email protected]
Q: Do you actually currently have this item in stock or is it on back order?
A: Those are manufactured on a frequent basis. The next couple batches have already been pre-ordered, so if you order now yours should ship with the batch after that. If you order now yours should ship within 3-4 weeks. If you wait to order, then it will ship approximately 3-4 weeks from when you do order. once it ships it typically takes 3-7 business days to receive depending on your location.
Q: When will this arrive in zip code 28929?
A: Shipping to your location typically takes 5-7 business days; however, we’ve had a huge amount of orders lately, and orders are shipped on a first come first served basis. Please allow 3-4 weeks for it to leave the Warehouse. I Recommend ordering soon, as that line just gets longer as we approach the summer. I would anticipate delivery for early June. The shipping company will call you to schedule a delivery appointment.
Q: It says this item is on backorder. When will it come in and if I order today, when can I expect it to arrive? Thank you!
A: Shipping typically takes 3-7 business days depending on your location; however, we’ve had a huge amount of orders lately, and orders are shipped on a first come first served basis. Please allow 1-3 weeks for it to leave the Warehouse. I Recommend ordering soon, as that line just gets longer as we approach the summer.
Q: We own this swing set. We’ve had it about 8 years and it’s in great condition. However the climbing net is splintering from being dried out by the sun. Do you know where we can buy a replacement net? Thanks!
A: Please allow me to refer you to the manufacturer directly. They should be a will to help you with that. Their number is 800-225-3865.
Q: Can you ship this to Australia?
A: That's a good question. Some of our smaller items such as our tents can be shipped overseas for special orders, but Unfortunately due to the size of this item we can only ship it inside the United States and Canada. We would recommend either shipping it to a package forwarder, or finding a local dealer.
Q: 2 questions:
1-do you have a store where we can see this in person?
2-so you have coverings for the metal poles and inside of the playhouse to help with heat?
A: We don't have a store, but you can see videos, reviews, and Q and A's like these. I have never heard of there being a need to cover the poles for heat - no, we do not have such covers. If you have any other questions, please feel free to contact us
Q: This was ordered on July 17th for my son’s birthday present. Will it be shipped and arrive prior to August 10th?
A: Unfortunately, we don't ship these internationally. Sorry for the bad news.
Q: Can the slide and swings be a different color? Green and black are pretty hot to the touch.
A: There's no black. I think you are seeing maybe shadows in the photograph? These speaks of swing sets also come in primary colors with a lighter color yellow slide.
Q: interested in this swing for our association (Lifetime Swing Sets Big Stuff Playset with Clubhouse 90042). we can only pay by check. whats the process/address to send the check?
regards, Joe 248-229-3393
A: We will email that over to shortly.
Q: Could we get installation with this purchase?
A: We recommend a few companies including:
www.homeadvisor.com, www.takl.com (our favorite), www.angieslist.com
Facebook classifieds groups are also a great way to find an installer locally.
Please note that we are not affiliated with any of these companies. This is simply a list to guide you in your decision making. Make sure you do your homework on your local ordinances and city codes when installing a structure.
Q: Is it possible to receive this set by June 20th? to zip code 31833 in West Point Ga
A: Due to unusually high demand the lead time is currently two weeks cutting it a bit close.
Q: What is max weight of child is this set designed for?
A: 150 lbs per swing - 900 per playground
Q: How long do you think it will take before we receive this swing set, if I decide to purchase it?
A: These items usually leave here the next business day. Shipping to your location can take about a week to ten days to arrive. Often it arrives sooner, but we cannot guarantee any specific delivery dates. Tracking is automatically emailed as soon as it ships out.
Q: How much is assembly in zip code 94087? Single family house in backyard.
A: We recommend finding a local handyman through mobile apps like:Takl, Angieslist, and HomeadvisorWe have also found that customers are far more successful at getting more competitive local assembly/installation rates if you join a local FaceBook classifieds group and create a post like, "Looking for a licensed and insured handyman to assembly my ......." You are likely to get several competitive bids eliminating the middle man.
Q: How large is the crate its delivered in? Wondering about delivery if it comes when I'm not home. Thank yo
A: Due to the size of this playset it will be shipped on a semi trailer on pallet loads. The shipping company will call you to set up a delivery appointment for a curb-side delivery.
Q: We bought Big Stuff Swing Set 90042 for our association play area. We recently had some vandalism to it. Climbing net cut, slide was cut, a few other minor issue's We love it and would like to fix it back can we order a new slide, and the climbing rope?
A: Yes, you can get those parts by calling 800-225-3865
Q: What are the shipping charges?
A: Shipping is free to the 48 States for this item.
Q: Can we have 4 or 5 swings on this set?
A: You can switch out the trapeze bar with a belt swing. That give you three swings tops. Feel free to contact us with any other questions.
A: This set has 3 swings, and 1 propeller swing under the deck.
Q: What is the thickness and the diameter of the steel posts on this play set?
A: The Poles are 3" in diameter, much thicker than most other swing sets.
Q: Could a back to back two person glider (purchased separately) work in place of one of the swings or trapeze bar?
A: The manufacturer only recommends using the items they manufacture including the trapeze bar, the belt swing, or the bucket swing. They do not have any accessories such as a glider But they may come out with that in the future.
Q: Can the swings be in the left of the tower vs. the right? Due to our layout, swings on the other side would be better
A: I'm told on this model that it can only be assembled as shown in the picture.
Q: Is there an opening between the platform and climbing wall? I'm wondering if I would have to worry about a smaller child falling through there.
A: Yes, there is an opening.
Q: I am wondering if you will price match this item?
A: Yes, we do beat prices. It must be done over the phone, however.
Q: Is this Earth tone in color? I can't find where it states that in the description.
A: Yes, this is definitely earth tone color.
Q: can this be used in commercial (preschool) setting? Is it sturdy enough and will the warranty work?
A: Yes, it can be used in a preschool setting. The warranty would still be valid.
Q: what are the dimensions?
A: We encourage you to take a look at the diagram on our website underneath the picture-there are two thumbnails that show the dimensions. If you click on them it will show you the width and height and length and depth of every part of the structure. The manufacturer recommends the safety zone be 27' x 29'8".
Q: I have a 6 and 9 year old -- is this set too small for my 9 year old?
A: The recommended age range is 3-12.
A: No. He should be fine.
Q: Does this playset come with a bucket/toddler swing? The primary color one made it sound like it does. However, I don't see it listed under the description part.
A: This is not included toddler bucket swing, but it is available separately, model numbers 1079179, and 412000.
Q: I need to know all the dimensions of the slide portion can you help me?
A: This slide is 9 feet; however, it only extends out about 88" since it slopes down at an angle. If you need to see the safety dimensions or the physical footprint please take a look at the images for this product which show a diagram with all those measurements.
Q: Is there any parts that I don't need to set up?
A: I'm not quite sure I understand the question. This arrives completely unassembled, but assembly only takes a few hours. It can easily be done on a Saturday for example.
Q: What is different between the Big Stuff 268001 and the 90042 Swing Set Playhouses?
A: Both of these models share a similar configuration. Where the differences lie is in that the 90042 has a larger play deck, hard top plastic roof instead of the canvas roof of the 268001. It includes a under the play deck swing, and a cargo net for added fun.