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4.3
Fast Shipping: Orders for the Excalibur game table generally leave the warehouse within 3-5 days. Accurate Tracking: Tracking information is automatically emailed to you just as soon as the order ships out. Delivery Details: This product ships directly from the factory in Batavia, IL. Delivery of this product is via a curbside delivery through an LTL carrier (too big for UPS and FedEx). The customer must be present to sign for the order. The freight carrier is instructed to contact you prior to delivery to set up a delivery appointment. The carrier will unload the product by means of a lift gate. In some cases items may be too large to fit on the lift gate and may require assistance from the customer helping unload box-by-box (takes only a few minutes). Signing for the Package: When signing for the delivery it is important to note any damage. Damage is extremely rare. We package these to travel both domestically and internationally. However, sometimes the packaging may be slightly damaged, but you may not be sure whether something inside is damaged. In such a case it is a good idea to sign for it and have the driver note it as such. You can still accept delivery. Call or email us with any questions.
This product has 30-day returns: Simply hang on to the original packaging and contact us within 30 days of receipt if you are not satisfied with this product. We are that confident you will love this product! If something is damaged or defective we will get it replaced at no cost. Our Hathaway items have an extremely low return rate. The reviews speak for themselves. Please contact us before purchasing if you are unsure whether this product is right for you by calling us toll-free at 866-308-5484 or via email at [email protected] Please note that returns incur a 20% restocking fee, but if anything is damaged or defective we replace it free of charge.
