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Accurate Tracking: Tracking information is automatically emailed to you just as soon as the order ships out. Delivery Details: This product ships directly from Lifetime Products in Clearfield, UT. Delivery of this product is via a curbside delivery through an LTL carrier (too big for UPS and FedEx). The customer must be present to sign for the order. The freight carrier is instructed to contact you prior to delivery to set up a delivery appointment. The carrier will unload the product by means of a lift gate. In some cases items may be too large to fit on the lift gate and may require assistance from the customer helping unload box-by-box (takes only a few minutes). Signing for the Package: When signing for the delivery it is important to note any damage. Damage is extremely rare. We package these to travel both domestically and internationally. However, sometimes the packaging may be slightly damaged, but you may not be sure whether something inside is damaged. In such a case it is a good idea to sign for it and have the driver note it as such. You can still accept delivery. Call or email us with any questions. Local Pickup Option: This item is available for local pickup in Clearfield, Utah. If you are interested in picking it up locally contact our customer service for a special pickup quote at 866-308-5484.
This product has 30-day returns: This item is packaged very well to travel across the country and has a very low damage rate. If something is damaged or defective, or missing parts, we get it replaced or handle the return. Just contact us at [email protected] or call 866-308-5484.
Please note that items returned due to customer error, buyer's remorse, and orders made by mistake do incur a 10% restocking fee. Items must be in their original packaging and in the original condition unused. Also, please be sure to contact us within 30 days of receiving the order. Lastly, if you are unsure whether this product will fit your needs please contact a customer service expert prior to purchasing at 866-308-5484. We are happy to help and want your purchasing experience to go smoothly.